According to research by Bain & Co., increasing customer retention rates by 5% increases profits by 25% to 95%.
Retaining clients in consulting is not always about solving your client’s problems.
It’s not just about technical results, but also about communication, i.e.
✅ Keeping your clients informed about the work you’re doing
✅ Owning up if you screw up
✅ Listening so you can do things before they ask
✅ Listening to the market so you can point them to new opportunities
✅ Introducing them to other resources they can hire
Overall, you need to be reliable and lean in. They need to feel heard – that’s a big part of retention.
What else did I miss? 👇
Ready to add $100k-$500k revenue to your consulting business in 12 months or less without burning out? Schedule a call and let me show you how.
[Thanks Guillaume Wiatr for inspiring this post. Read his post here: https://lnkd.in/gdU6J2dd]
Image credit: Night Cafe
